Global ride-hailing company Uber has shut down its operations in Uganda, ending nearly a decade of service in the country.

In a statement to drivers, riders and partners on Wednesday, 2 September 2026, the San Francisco-based firm announced that it was winding down operations in Uganda and Nigeria effective the same day, following what it described as a thorough review of its business.

“After a thorough review of our business, we have made the tough decision to wind down our operations in Uganda, effective September 2, 2026,” Uber said. “Since we first launched in Kampala in 2016, it has been an absolute privilege to be a part of your daily life, connecting you with independent transportation providers.”

The company emphasised that the decision is limited strictly to Uganda and Nigeria and does not affect its operations elsewhere on the African continent. Uber remains active in Egypt, Ghana, Kenya and South Africa. It had previously exited Tanzania and Côte d’Ivoire.

Uber said its immediate priority is supporting affected drivers, riders and local team members during the transition. Support services, including the help centre, will remain available for a limited period to handle outstanding matters.

The exit comes amid intense competition in Uganda’s ride-hailing market from platforms such as SafeBoda, Bolt and Faras, which are expected to absorb much of the demand left by Uber’s departure. Drivers have long raised concerns about fares, commissions and operating costs, while the company has faced the same pressures of currency volatility and fuel prices that have challenged operators across the region.

Uber did not provide specific financial details or country-by-country reasons for the withdrawal. The announcement coincided with a broader global restructuring in which the company said it would cut approximately 3,300 jobs, about 10 percent of its corporate workforce, as it simplifies operations and redirects resources toward priority areas including autonomous vehicles.

Uber launched in Kampala in 2016 as one of the first major app-based ride-hailing services in Uganda, initially relying heavily on cash payments and special-hire taxis. Its departure marks the end of an era for many drivers and regular users in Greater Kampala who had come to rely on the platform.

While the company reaffirmed its commitment to Sub-Saharan Africa, citing continued growth and long-term opportunity in the markets where it remains, the dual exit from Uganda and Nigeria significantly reduces its African footprint.